This policy was last modified on 9/15/2026

Privacy Policy

First Choice Debt Relief, Inc. (“FCDR,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our online forms, communicate with us by phone, email, text message, or chat, or otherwise interact with us online.

This Privacy Policy applies to our website and any online forms, landing pages, or digital services that link to this Privacy Policy.

This Privacy Policy does not replace any separate customer privacy notice, agreement, or other disclosure that may apply if you become our customer or client.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Identifiers and contact information, such as your name, email address, phone number, mailing address, and other similar information.
• Debt inquiry and financial profile information, such as debt amount, creditor information, payment-related information, and other information you provide in connection with requesting information about our services.
• Application and verification information, such as date of birth, Social Security number, address history, and related information if you choose to provide it or if it is needed for credit-related or account verification purposes.
• Internet and device information, such as IP address, browser type, device identifiers, operating system, pages viewed, timestamps, referring URLs, ad interaction data, and similar technical information.
• Communications data, such as the contents of emails, text messages, chats, form submissions, call recordings, call logs, voicemail messages, and customer service communications.
• Session and interaction data, such as clicks, page activity, form interaction data, timestamps, and similar browsing or replay-style data collected for analytics, fraud prevention, lead certification, quality assurance, and compliance purposes.
• Marketing and attribution data, such as campaign source, UTM parameters, referrer information, ad interactions, conversion data, and similar lead-source information.

2. How We Collect Information

We may collect information in the following ways:

• Directly from you, when you fill out a form, request information, call us, text us, chat with us, email us, or otherwise provide information to us.
• Automatically, through cookies, pixels, tags, scripts, analytics tools, embedded forms, and similar technologies when you use our website.
• From service providers and marketing partners, such as call tracking providers, lead certification vendors, analytics providers, advertising platforms, security tools, and form providers.
• From third parties you authorize or interact with, including where you ask us to evaluate options, verify information, or help facilitate services you request.

3. How We Use Information

We may use personal information for the following business and commercial purposes:

• To respond to inquiries and provide requested information about our services.
• To contact you by phone, email, text message, or other means regarding your inquiry or relationship with us.
• To process applications, evaluate service eligibility, and support account setup or servicing.
• To verify identity, detect fraud, prevent abuse, and maintain security.
• To monitor, record, review, and improve customer service, communications, and quality assurance.
• To operate, troubleshoot, analyze, maintain, and improve our website, forms, and user experience.
• To measure ad performance, manage campaigns, attribute leads, and improve marketing effectiveness.
• To create custom audiences, perform remarketing or retargeting, evaluate conversions, and support related advertising and marketing efforts.
• To comply with legal obligations, enforce our terms and agreements, and protect our rights and the rights of others.

4. Cookies, Pixels, Analytics, and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, web beacons, embedded forms, session tools, and similar technologies to collect information about your interactions with our website.

These technologies may be used to:

• operate and secure the website;
• remember preferences;
• analyze traffic and user behavior;
• measure marketing and advertising performance;
• support remarketing, retargeting, audience building, and conversion tracking; and
• document lead activity, form activity, or session activity for compliance, lead certification, and fraud prevention purposes.

Tools we may use include, for example, Google Analytics, Google Ads, Google Tag Manager, Meta Pixel, CallRail, TrustedForm, ActiveProspect technologies, reCAPTCHA, and embedded form tools.

Your browser settings may allow you to block or delete cookies. In addition, where available on our website, you may use our cookie banner, consent tools, or “Your Privacy Choices” link to manage certain tracking preferences.

5. Communications, Calls, Texts, and Chats

If you contact us or submit information through our website and provide consent where required, we may communicate with you by phone, email, SMS/text message, or chat, as permitted by applicable law and consistent with the consent presented to you at the time of submission.

If you consent to receive text messages, message and data rates may apply and message frequency varies. You may opt out of text messages at any time by replying STOP. For assistance, reply HELP. Consent to receive text messages is not required as a condition of purchase or to obtain services.

If you opt out of SMS/text messages, we will stop sending SMS/text messages to that number as required by applicable law. An SMS/text opt-out applies to SMS/text communications. We may continue to contact you through other permitted communication channels, such as telephone or email, unless you separately request that we stop those communications or applicable law requires otherwise.

We may monitor or record calls and retain voicemail, chat, text, and email communications for customer service, training, compliance, quality assurance, dispute resolution, recordkeeping, and related business purposes, where permitted by law.

6. How We Disclose Information

We may disclose personal information to the following categories of recipients:

• Service providers and contractors that help us operate our business, website, communications, analytics, security, advertising, call tracking, customer support, hosting, compliance, and lead management functions.
• Advertising, analytics, and technology partners that support campaign measurement, remarketing, retargeting, conversion tracking, attribution, and audience building.
• Professional advisors, such as attorneys, accountants, auditors, consultants, and similar advisors.
• Government agencies, regulators, law enforcement, or other parties when required by law, legal process, or to protect rights, safety, and property.
• Parties involved in a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable confidentiality and legal requirements.
• Other parties at your direction or with your consent.

Mobile Information and SMS Consent

We do not sell SMS opt-in information or SMS consent data. We do not share SMS opt-in information or SMS consent data with third parties or affiliates for their own independent marketing or promotional purposes.

We may use and disclose mobile telephone numbers and other contact information as otherwise described in this Privacy Policy, including to respond to inquiries, provide or support requested services, operate our business, communicate with consumers, measure advertising performance, perform attribution, support conversion tracking, and comply with legal or regulatory requirements.

Service providers that assist us with SMS/text messaging, customer communications, CRM, analytics, advertising measurement, compliance, or related operational services may process mobile information on our behalf. SMS opt-in information and SMS consent data are not provided to third parties for their own independent marketing or promotional use.

7. Sensitive Information

In some circumstances, we may collect or receive sensitive information, such as Social Security number, date of birth, government-issued identifiers, financial account-related information, or credit-related information, if needed to provide requested services, verify identity, assist with applications, help facilitate credit-related requests, comply with law, or protect against fraud.

We use sensitive information only as reasonably necessary for these purposes and as otherwise permitted by applicable law.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, respond to inquiries, maintain business and legal records, resolve disputes, enforce agreements, meet legal or compliance obligations, and protect our business.

Retention periods may vary depending on the nature of the information, the context in which it was collected, and applicable legal, operational, and compliance requirements.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no website, transmission method, or storage system is completely secure, and we cannot guarantee absolute security.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or content. We are not responsible for the privacy, security, or data practices of third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

11. Your Privacy Choices

You may choose not to provide certain information to us, but doing so may limit your ability to use certain features, submit forms, or receive information or services.

You may also be able to manage certain tracking technologies through your browser settings and, where available, through our cookie banner or “Your Privacy Choices” tools on our website.

If you would like to request access to, correction of, or deletion of information we maintain about you, or if you would like to request that we limit certain disclosures or marketing-related uses where applicable, please contact us using the information below. We may need to verify your identity before acting on your request.

12. State Privacy Rights

Residents of certain states may have privacy rights under applicable law, which may include the right to request access to personal information, request deletion, request correction, or opt out of certain disclosures or targeted advertising activities.

If you wish to submit a privacy request, please contact us using the information below. We will review and respond as required by applicable law and based on the nature of your relationship with us, the information involved, and the laws that apply.

13. Children’s Privacy

Our website and services are not directed to children. We do not knowingly collect personal information online from children under 13. If you believe a child under 13 has provided personal information to us, please contact us and we will take reasonable steps to address the issue.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date above. Any changes will become effective when posted unless otherwise stated.

15. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us at:

First Choice Debt Relief, Inc.
Email: info@firstchoicedebtrelief.com
Phone: 1-800-631-5573

Mail: 530 Technology Dr STE 100
Irvine, CA 92618